One system. Four roles.
A delivery touches four people: the business that sends it, the courier who carries it, the operator who runs the region, and the team that oversees it all. Each gets their own interface. All four work from the same record.
The business that owns the order
Restaurants and retailers dispatch every order from one screen, choosing their own couriers or the freelance network per delivery. They never hand over the customer.
- Dispatch and assign in one action
- Own couriers cost nothing per delivery
- Wallet, subscription, and transaction history
- Live tracking and ETA on every consignment
- Photographic proof of delivery, retained
- Disputes and refund claims with evidence attached
- Financial and performance reports, exportable
- SC-4417-GBIN TRANSIT
- DestinationCheetham HillCarrierFREELANCE
- SC-4418-GBACCEPTED
- DestinationAncoatsCarrierOWN COURIER
- SC-4419-GBDISPATCHED
- DestinationSalford QuaysCarrierUNASSIGNED
| Reference | Destination | Carrier | Status |
|---|---|---|---|
| SC-4417-GB | Cheetham Hill | FREELANCE | IN TRANSIT |
| SC-4418-GB | Ancoats | OWN COURIER | ACCEPTED |
| SC-4419-GB | Salford Quays | UNASSIGNED | DISPATCHED |
The person who moves it
Freelancers work across retailers in their zone; company couriers are assigned by their employer. Both work from the same iOS and Android app.
- Accept or decline offered jobs
- Turn-by-turn routing with live traffic
- Photographic proof of delivery at the door
- Weekly payouts and earnings breakdown
- Automatic five stars on undisputed on-time delivery
- Cancellation after pickup carries the order value
The operator who runs the region
Each franchise owns a defined territory: onboarding the retailers and couriers in it, resolving local disputes, and earning from the deliveries that happen there.
- Territory defined and drawn on a map
- Retailer and courier onboarding with verification
- Local dispute resolution
- Regional earnings and performance
The oversight that keeps it honest
Central operations sees every active delivery, approves refunds, enforces penalties, and watches for the patterns that indicate fraud.
- Live monitor across all active consignments
- Off-route and late-delivery alerting
- Refund review and approval
- Penalty enforcement
- Duplicate-account and fraud detection
- SC-4420-GBIN TRANSIT
- ZoneGB-MAN-04CarrierFREELANCE
- SC-4423-GBOFF-ROUTE
- ZoneGB-MAN-02CarrierOWN COURIER
- SC-4425-GBDELIVERED
- ZoneGB-MAN-04CarrierFREELANCE
- SC-4427-GBACCEPTED
- ZoneGB-MAN-07CarrierOWN COURIER
| Reference | Zone | Carrier | Status |
|---|---|---|---|
| SC-4420-GB | GB-MAN-04 | FREELANCE | IN TRANSIT |
| SC-4423-GB | GB-MAN-02 | OWN COURIER | OFF-ROUTE |
| SC-4425-GB | GB-MAN-04 | FREELANCE | DELIVERED |
| SC-4427-GB | GB-MAN-07 | OWN COURIER | ACCEPTED |