Section 05 — Support
Find your role, then your answer.
A walkthrough for each of the three people who use Scorto, the questions that come up across all of them, and how to reach a person when the guide isn't enough.
Guides by role.
Guide — Retailer
Dispatching an order
From an order landing in your channel to money settled, in the sequence you will actually meet it.
Read the guideGuide — Courier
Taking and completing a job
What the app asks of you, and what it owes you, on every delivery.
Read the guideGuide — Franchise
Questions
Frequently asked questions.
Eleven questions retailers, couriers, and franchise operators ask most, answered directly.
Read the FAQTalk to a person.
Contact
Support routes through the franchise operator for your region — they handle onboarding and disputes locally. If you are not yet with a franchise, book a call and we will point you to the right one.
Book a call